BlackjackCity Privacy Policy

Welcome to Blackjack City Casino, where protecting your personal data is one of our top priorities. This privacy policy explains how we collect, use, store and safeguard your information whenever you visit our website, create an account or play at Blackjack City Casino online. By using our services, you agree to the practices described in this policy, and we encourage you to read it carefully before registering an account.

Who We Are

Our BlackjackCity platform is owned and operated by White Hat Gaming Limited, a company registered in Malta under registration number C73232, with its registered office at 85 St John Street, Valletta VLT1165, Malta. We hold a licence from the UK Gambling Commission, licence number 52894, for our gambling activities offered to residents of Great Britain, and a licence from the Malta Gaming Authority, MGA/B2C/370/2017, issued on 01 August 2018, for players in all other permitted markets. Certain marketing services, systems development, payment processing channels and customer service functions may be carried out on our behalf by White Hat (Holdings) Limited, incorporated in Gibraltar under registration number 109784, registered office 2/3b Horse Barrack Lane, Gibraltar.

Information We Collect

We collect personal information to open and manage your account, process your transactions and comply with our regulatory obligations as the operator of the BlackjackCity Casino official site. The categories of information we collect include:

• We gather identity information such as your full name, date of birth, address and government-issued identification documents used for verification purposes.
• We collect contact details including your email address, telephone number and postal address.
• We record financial information such as your chosen deposit and withdrawal methods, including Apple Pay, PayPal, Visa, Mastercard, Maestro, Skrill, Neteller, Paysafecard, MuchBetter, Rapid Transfer, Pago Efectivo and bank transfer details.
• We track your gaming activity, including bets placed, games played, wins, losses and bonus usage, to operate our loyalty program and improve our services.
• We store technical data such as your IP address, device type, browser type and operating system whenever you access our services.
• We collect information you provide when contacting our customer support team via live chat, email or our Help Centre.

How We Use Your Information

We use the information we collect to verify your identity, process deposits and withdrawals, prevent fraud and money laundering, and comply with the licensing conditions set by the UK Gambling Commission and the Malta Gaming Authority. We at BlackjackCity also use your data to personalise your experience, tailor promotional offers such as our welcome bonus and Blackjack Quest rewards, manage your VIP loyalty status, and communicate important account or regulatory notices. Where you have consented, we may use your details to send marketing communications about the blackjack city casino bonus offers and other promotions available on our platform.

Cookies and Tracking Technologies

At Blackjack City, we use cookies and similar technologies to operate our website, remember your preferences, analyse traffic and improve the overall gaming experience. Cookies also help us recognise returning players and ensure the security of your account. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our services. For further details, please refer to our separate Cookie Policy.

How We Share Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who assist us in operating Blackjack City Casino, including payment providers, identity verification services, regulatory authorities, fraud prevention agencies and our alternative dispute resolution provider, eCOGRA. We may also share data with White Hat (Holdings) Limited for the purposes described above, and with other brands within our network for the operation of shared promotions such as our network prize draws. We require all third parties to protect your information in accordance with applicable data protection laws.

Data Security

Our BlackjackCity security team applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Customer funds are held separately from our business accounts at the medium level of protection recognised by the UK Gambling Commission. While we take reasonable steps to secure your information, no method of transmission or storage is completely secure, and we encourage you to safeguard your own login credentials.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes and enforce our agreements. Financial and identity verification records are typically retained for the periods required by anti-money laundering regulations. Where your account becomes inactive, as described in our terms and conditions, we retain relevant records in accordance with our regulatory duties even after the account is closed.

International Data Transfers

As Blackjack City Casino UK operations and our international services are managed across different jurisdictions, your data may be transferred to and processed in countries outside your country of residence, including Malta and Gibraltar. Where such transfers occur, we ensure appropriate safeguards are in place, consistent with UK GDPR and the EU General Data Protection Regulation, to protect your personal information to the same standard as within your home jurisdiction.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We at BlackjackCity respect these rights and will respond to valid requests in accordance with applicable law. You may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, subject to our regulatory retention obligations
• Object to or restrict certain processing activities
• Withdraw consent to marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact our support team using the details provided below. We may need to verify your identity before processing your request.

Marketing Communications

Choose Blackjack City, and you can control how we communicate with you. If you have opted in, we may send you information about new games, promotions, the £30,000 Cash Giveaway, the Humongous £10,000 Giveaway, or other offers relevant to your account. You may unsubscribe from marketing communications at any time by using the opt-out link in our emails or by contacting our customer support team directly.

Children's Privacy

Our services are strictly intended for individuals aged 18 or over. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under the legal gambling age, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. We will post any updates on this page, and we encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy, wish to exercise your data protection rights, or would like more information before reading a blackjack city review or making your first deposit, please contact BlackjackCity Casino support at support@blackjackcity.com. Our team is available to assist you with any privacy-related enquiries regarding your use of our services.