BlackjackCity Casino Terms and Conditions

Welcome to Blackjack City Casino. These terms and conditions govern your access to and use of our website and services, and by registering an account with us, you agree to be bound by them in full. We ask that you read this document carefully before you play, as it sets out your rights and obligations as well as ours as the operator of BlackjackCity.

Who We Are

Blackjack City Casino is owned and operated by White Hat Gaming Limited, a company registered in Malta under registration number C73232, with its registered office at 85 St John Street, Valletta VLT1165, Malta. We hold a UK Gambling Commission licence, number 52894, which authorises us to offer gambling activity to residents of Great Britain. For all other customers, we operate under our Malta Gaming Authority licence, MGA/B2C/370/2017, issued on 1 August 2018. White Hat (Holdings) Limited, incorporated in Gibraltar under registration number 109784, may handle certain marketing services, systems development, payment processing channels and customer service functions on our behalf. We keep customer funds separate from our business accounts, held at the medium level of protection as defined by the UK Gambling Commission, and our approved Alternative Dispute Resolution provider is eCOGRA.

Eligibility to Play

To open an account with us, you must be at least 18 years old and legally capable of entering into a binding contract. If you are resident in Great Britain, we require you to register and play in GBP, and we may close your account if we later determine that you are not resident in the United Kingdom. Internationally, BlackjackCity is available to players in a wide range of markets, though we do not accept registrations from a number of restricted territories, including but not limited to the United States, France, Spain, Germany, Italy, Australia, Russia and several others listed in our full country restrictions. We reserve the right to verify your location and identity at any time, and we may restrict or close accounts opened from jurisdictions where our services are not permitted.

Restricted Territories and Jackpot Exclusions

Players from Azerbaijan, Japan, Malaysia, Qatar and Tunisia are not eligible to participate in our progressive jackpot games, and any jackpot winnings from these games are void. Certain promotions carry their own geographic exclusions; for example, our £30,000 and £500 cash giveaways are closed to players from the Netherlands, and our £10,000 giveaway is closed to players from Sweden, Germany, Austria, Finland and the Netherlands.

Account Registration and Verification

When you create an account with Blackjack City, we require accurate and complete personal information, including your name, address, date of birth and contact details. We may ask you to verify your identity, address and payment methods at any stage, and we may suspend withdrawals until our verification checks are complete. You may only hold one account with us; duplicate accounts may be closed and any associated funds forfeited. We also reserve the right to conduct affordability checks where wagering activity exceeds certain thresholds, particularly for our UK customers.

Deposits and Withdrawals

At BlackjackCity Casino, UK players must deposit and withdraw in GBP, with a minimum deposit and minimum withdrawal of £20. International customers transact in their local currency where available, or in EUR, USD or CAD, with a minimum deposit and withdrawal of $20. We accept a range of payment methods, including Apple Pay, PayPal, Visa, Mastercard, Maestro, Skrill, Neteller, Paysafecard, MuchBetter, Rapid Transfer, Pago Efectivo and Bank Transfer. All withdrawals are returned to the same payment method used to deposit, and only methods registered in your own name may be used. Internationally, a withdrawal also requires at least one lifetime deposit and that the full deposited amount has been wagered once.

Our maximum payout per single bet or spin is £250,000 for UK players and $250,000 internationally, excluding progressive jackpot winnings, and jackpot payouts above these amounts may take up to 30 days to process. International winnings of $100,000 or more may be paid in ten monthly instalments. We may limit or suspend withdrawals while verification checks are ongoing, and we treat an account with no deposits or betting activity for 12 consecutive months as inactive, applying a monthly maintenance fee after notice as described in our full policy.

Bonuses and Promotions

Our Blackjack City Casino bonus offers, including our welcome bonus, Blackjack Quest, and our network cash giveaways, are subject to specific terms published alongside each promotion. Unless a promotion states otherwise, bonus funds carry a 10x wagering requirement, and our welcome offer requires wagering of 10x the combined deposit and bonus amount. Game contributions towards wagering vary: slots and scratch cards contribute 100%, table games contribute 10%, and video poker and progressive jackpot games contribute 0%. We credit winnings from bonus spins as casino bonus, typically capped at £50 unless stated otherwise. Bonuses expire after 30 days of inactivity, and bonus spins expire 10 days after being awarded. Only one bonus may be claimed per deposit, account, household, IP address or payment method, and requesting a withdrawal while a bonus balance or unused free spins remain active will forfeit those rewards.

VIP Programme

We operate an invitation-only VIP programme with four tiers - Silver, Gold, Platinum and Elite - offering benefits such as priority support, faster withdrawals, personal account managers, cashback offers and exclusive events. VIP status is assessed on account activity and reviewed every 30 to 60 days, and membership cannot be transferred between accounts.

Responsible Gambling

We are committed to promoting responsible gambling across BlackjackCity Casino. We provide tools including deposit limits, loss limits, wagering limits, time-outs and self-exclusion, and we encourage you to use these tools if your gambling is affecting your wellbeing. If you have concerns about your gambling behaviour, we encourage you to contact our support team or independent organisations that specialise in problem gambling support.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to Blackjack City. To the extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our website, including losses resulting from technical faults, delays or third-party payment provider issues. Nothing in these terms limits liability that cannot lawfully be excluded.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We will publish the revised version on our website, and continued use of BlackjackCity following any changes constitutes your acceptance of the updated terms. We recommend that you review this page periodically.

Governing Law and Contact

These terms are governed by the laws applicable to our operating licences, and disputes may be referred to eCOGRA as our approved ADR provider where appropriate. If you have any questions about these terms, our bonus rules, or your account, our customer support team is available 24/7 via live chat, our Help Centre, or by email at support@blackjackcity.com.